Claims assistance
A claim is the moment insurance really matters. We make sure you’re not facing it alone.
How claims work with us
Step 1
Tell us what happened
Contact your relationship manager as soon as possible. We’ll confirm what’s covered.
Step 2
Gather documents
We give you a clear checklist so nothing is missed — bills, reports, forms, and photos.
Step 3
We file & follow up
We submit the claim to the insurer and chase it on your behalf until it’s resolved.
Step 4
Get settled
We keep you updated through assessment and settlement, and explain every decision.
Need help with a claim?
Existing customers can reach their relationship manager directly. New to PolicyFynder? Get in touch and we’ll point you the right way.